Return Policy

Introduction

Thank you for choosing The Vinayak Hotel in Gwalior. We strive to provide exceptional service and ensure a comfortable stay for all our guests. This Return Policy outlines our terms and conditions regarding cancellations, modifications, and refunds for reservations made at our hotel. Please read this policy carefully before making a booking.

Cancellation Policy

  • Standard Reservations: For standard reservations, cancellations made up to [X] days before the scheduled check-in date are eligible for a full refund of the deposit or prepayment made. Cancellations received less than [X] days before check-in are subject to a cancellation fee equal to [X]% of the total reservation cost.
  • Non-Refundable Reservations: Reservations made under non-refundable rates are not eligible for cancellation or refund. If you need to cancel a non-refundable reservation, the total amount paid will be forfeited.

Modification Policy

  • Date Changes: If you wish to modify the dates of your stay, please contact us at least [X] days before your original check-in date. Date changes are subject to availability and may incur additional charges based on the new dates and rates.
  • Room Type Changes: Requests to change room types will be accommodated based on availability. Any difference in rate between the original and new room type will be adjusted accordingly.

Refunds

  • Eligibility: Refunds are processed for cancellations made within the allowed timeframe and under applicable conditions. Non-refundable reservations do not qualify for refunds.
  • Processing Time: Refunds will be processed to the original payment method within [X] business days from the date of cancellation. Please note that the time frame for the refund to reflect in your account may vary depending on your bank or payment provider.

No-Show Policy

In the event of a no-show, where a guest fails to check in on the scheduled date without prior notice, the full amount of the reservation will be charged, and no refund will be issued.

Special Circumstances

We understand that unforeseen circumstances may arise. If you have a special situation or require further assistance, please contact us directly. We will do our best to accommodate your needs and provide a satisfactory resolution.

Contact Information

For cancellations, modifications, or inquiries regarding our Return Policy, please contact us at:

Email: thevinayak.gwl@gmail.com

Phone: 0751-2446901

Changes to This Policy

We reserve the right to update this Return Policy at any time. Any changes will be posted on our website, and we recommend reviewing this policy periodically to stay informed.

Thank you for your understanding and cooperation. We look forward to welcoming you to The Vinayak Hotel and ensuring a pleasant and memorable stay.